1100 Healing Wy, Suite 12, Matthews, North Carolina, 28104
The clinical care provided by the doctors and PAs is generally well-regarded, with many patients praising their expertise and bedside manner. However, the practice is plagued by severe administrative issues, including difficulty reaching staff by phone, billing errors, and long wait times. Patients often feel that the office is mismanaged, which detracts from the quality of the medical care.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an urgent question, try the patient portal or text system, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office staff is a disaster.
They never answer the phone.
I trust the doctor, but the billing is a nightmare.