UroPartners
1011 W Wellington Ave, Suite 200, Chicago, Illinois, 60657
Patients generally praise the medical expertise of the doctors, particularly Dr. Shore and Dr. Hughes, for their thoroughness and bedside manner. However, the front office staff frequently receives criticism for poor communication, long wait times, and billing issues. While the clinical care is often described as spot on, the administrative side leaves many feeling frustrated. Overall, the medical quality keeps patients coming back despite the office headaches.
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Always verify insurance authorization directly with your provider before the procedure date to avoid last-minute cancellations.
✓ What Works Well
- Highly knowledgeable and skilled urologists
- Excellent bedside manner from doctors
- Efficient clinical procedures
✗ Areas to Improve
- Unprofessional and rude front office staff
- Significant billing and insurance communication issues
- Long wait times and scheduling difficulties
- Why is it so hard to reach the office by phone?
- Are the billing policies transparent?
Doctors are great but the admin team needs a total overhaul.
Wait times are hit or miss.
Billing department is a nightmare to deal with.
- Category Health & Medical
- City Chicago
- State Illinois
- Postcode 60657
- Country United States
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