650 Carnegie Blvd, Suite 100, Malvern, Pennsylvania, 19355
US Digestive Health in Malvern is a large practice where the medical care is often excellent, but the administrative experience can be a major source of stress. Patients frequently praise doctors like Dr. Callahan and Dr. Kothari for their expertise and compassion. However, the practice is plagued by a difficult phone system, billing errors, and inconsistent communication. It is a practice where the medical care is top-tier, but you must be prepared to navigate administrative hurdles.
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Use the patient portal for non-urgent communication, as phone lines can be difficult to navigate.
✓ What Works Well
✗ Areas to Improve
Dr. Callahan is a lifesaver; he truly listens.
The office staff needs to improve their communication and urgency.
Great medical care, but the administrative side is very frustrating.