Financial Services · Banking Center

USAA Financial Center

1855 Telstar Dr, Colorado Springs, Colorado, 80920

Google Maps Updated: 14 May 2026
Authenticity Score: 65/100
About

USAA's reputation has taken a significant hit among its long-time members. While some still appreciate the service, many report declining customer support, high insurance rates, and frustrating experiences with claims and banking. The physical financial center is often criticized for being closed or having limited services, leading to widespread dissatisfaction.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 40/100
Staff Helpfulness 45/100
Pro Tip

Check the current status of the financial center before driving there, as it may be closed or have limited services.

Banking Center
Insurance Services
Pros & Cons

✓ What Works Well

  • Some helpful staff
  • Convenient app
  • Historical loyalty

✗ Areas to Improve

  • Declining customer service
  • High insurance rates
  • Limited physical branch services
Frequently Asked Questions
  • Is the financial center open?
  • Why are my rates so high?
User Feedback

Service has gone downhill

Hard to get help

Used to be the best

Location Details
Street: 1855 Telstar Dr
State: Colorado
Postcode: 80920
Country: United States
Location
1855 Telstar Dr, Colorado Springs, CO 80920
Quick Info
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