Utah Eye Centers - Bountiful
214 W 1500 S, Suite 300, Bountiful, Utah, 84010
Patients generally praise the medical expertise and thoroughness of the doctors, particularly Dr. Wilcox and Dr. Hansen. However, the administrative side is a major pain point, with many reports of long wait times, difficulty reaching the office by phone, and scheduling errors. While the clinical care is often described as top-notch, the operational inefficiencies leave many feeling like just a number. Some patients have had frustrating experiences with billing transparency and post-surgery communication.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a time-sensitive issue, try to get a direct email or specific contact for the scheduler rather than relying on the main phone line.
✓ What Works Well
- Highly skilled and knowledgeable doctors
- Thorough and professional eye exams
- Friendly and supportive nursing staff
✗ Areas to Improve
- Excessive wait times for appointments
- Poor phone responsiveness and scheduling issues
- Lack of transparency regarding costs
- Why is it so hard to reach the office by phone?
- What should I expect for post-surgery recovery?
Clinical care is spot on, but the front desk needs a serious overhaul.
Great doctors, but the scheduling feels like a total mess.
The medical team is kind, but the wait times are a real bummer.
- Category Health & Medical
- City Bountiful
- State Utah
- Postcode 84010
- Country United States
readers daily.