UW Health 2404 Charles St Clinic Family Medicine Clinic
2404 Charles St, Rockford, Illinois, 61108
Patients appreciate the thoroughness of the physicians, particularly Dr. Volety and Dr. Auckbarallee. However, there is a recurring theme of frustration regarding long wait times and administrative hurdles, specifically with pre-authorizations and lab scheduling. While the clinical care is often described as top-notch, the front-office experience is a pain point for many.
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Patients recommend being prepared with your own medical history to maximize the short time spent with the doctor.
✓ What Works Well
- Thorough and knowledgeable doctors
- Compassionate nursing staff
- Good long-term patient relationships
✗ Areas to Improve
- Excessive wait times in the office
- Poor handling of pre-authorizations
- Inconsistent front desk communication
- Why is my pre-authorization taking so long?
- Do you prescribe pain medication?
Doctors make you feel like a person, not a number
Administrative processes feel like a barrier to care
Wait times can be excessive
- Category Health & Medical
- City Rockford
- State Illinois
- Postcode 61108
- Country United States
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