UW Health 2404 Charles St Clinic
2404 Charles St, Rockford, Illinois, 61108
Patients generally appreciate the clinical staff and the quality of care provided by the doctors. However, there are consistent complaints about long wait times, difficulty scheduling appointments, and poor phone communication. The facility cleanliness and the front desk staff's attitude are also frequent topics of discussion, with experiences varying significantly.
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Try to schedule appointments early in the day to avoid the cumulative wait times that build up.
✓ What Works Well
- Knowledgeable and kind doctors
- Efficient lab services
- Comprehensive care
✗ Areas to Improve
- Long wait times
- Difficulty scheduling appointments
- Inconsistent front desk service
- Why is it so hard to get a refill?
- Are the wait times always this long?
Great doctors, but the office is chaotic.
The lab staff is excellent.
I feel like a priority with my doctor.
- Category Health & Medical
- City Rockford
- State Illinois
- Postcode 61108
- Country United States
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