2402 Winnebago St, Madison, Wisconsin, 53704
This urgent care clinic is a source of major frustration for many. While some patients have had quick, positive experiences, a large number report long wait times, dismissive staff, and poor communication. There are serious concerns about the quality of care and the feeling of being treated like a number rather than a patient. It seems to be a high-volume facility where the patient experience often suffers due to staffing and administrative issues.
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If you have a non-emergency issue, try to call ahead or check the wait times online; it might save you hours of waiting in the lobby.
✓ What Works Well
✗ Areas to Improve
I waited for hours and felt like a number.
The staff was rude and didn't listen to my concerns.
Great facility, but the care is hit-or-miss.