200 Russell St, Hadley, Massachusetts, 01035
This practice has a very polarized reputation. Many patients praise the beautiful facility and the kindness of the staff. However, there are significant and recurring complaints about aggressive upselling, billing transparency, and poor communication. Some patients feel the practice is more focused on profit than patient care.
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Always get a second opinion for expensive treatment plans and keep detailed records of all billing communications.
✓ What Works Well
✗ Areas to Improve
Great facility, but the billing is a nightmare.
They are good in a pinch, but watch your wallet.
Friendly staff, but I felt pressured into unnecessary work.