Valley Eye Care and Vision Clinic (New Combined Location)
845 E 3rd Ave, Suite 11, Moses Lake, Washington, 98837
Valley Eye Care is a well-established clinic that many patients trust for their vision needs, often praising the doctors' expertise. However, the clinic has recently faced significant backlash regarding its customer service, pricing transparency, and administrative communication. While the clinical care is often rated highly, the overall patient experience is frequently undermined by long wait times and perceived rudeness from the front-office staff.
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Compare frame prices online before purchasing in-store, as markups can be significant.
✓ What Works Well
- Knowledgeable optometrists
- Thorough eye exams
- Convenient location
✗ Areas to Improve
- High cost of frames
- Poor customer service
- Administrative and billing issues
- Why are the frames so expensive?
- How do I get my prescription transferred?
- Do you accept my insurance?
The doctor is great, but the front desk is rude.
Overpriced frames.
Wait times are getting worse.
- Category Health & Medical
- City Moses Lake
- State Washington
- Postcode 98837
- Country United States
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