Valley Family Practice
3524 Heathrow Way, Medford, Oregon, 97504
Valley Family Practice has a loyal patient base that appreciates the compassionate and thorough care provided by many of its long-term doctors. Patients often feel heard and valued. However, there is significant frustration regarding administrative issues, including difficulty reaching the office by phone, long wait times, and poor communication regarding provider changes. It is a practice that excels in clinical care but struggles with administrative consistency.
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If you have an urgent need, be persistent with your follow-ups, as phone communication can be challenging.
✓ What Works Well
- Compassionate and thorough providers
- Welcoming and friendly atmosphere
- Continuity of care with long-term doctors
✗ Areas to Improve
- Difficulty reaching the office by phone
- Long wait times for appointments
- Poor communication regarding provider changes
- Are they accepting new patients?
- How do I get a referral?
- Why is it so hard to reach someone?
Dr. Konecne is a wonderful physician.
The admin side is a nightmare.
Great care, but be prepared for long waits.
- Category Health & Medical
- City Medford
- State Oregon
- Postcode 97504
- Country United States
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