Valley Internal Medicine & Pediatrics
708 Will Halsey Way, Suite A, Madison, Alabama, 35758
This practice has a very loyal following who appreciate the compassionate, old-school care provided by Dr. Lotfy and the NPs. However, there is a persistent and loud complaint about the office's inability to answer the phone, leading to significant stress for patients trying to schedule appointments or get refills.
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If you need an appointment, try visiting in person as phone lines are notoriously difficult.
✓ What Works Well
- Compassionate care
- Great with kids
- Thorough providers
✗ Areas to Improve
- Impossible to reach by phone
- Administrative disorganization
- Long wait times
- Why can't I get anyone on the phone?
- Are they accepting new patients?
Great doctors, terrible phone service
Very caring and thorough
Wait times are long
- Category Health & Medical
- City Madison
- State Alabama
- Postcode 35758
- Country United States
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