1108 Campbell Ave SE, Roanoke, Virginia, 24013
Riders are frustrated with inconsistent schedules, poor communication, and rude staff. While some drivers are praised for being helpful, the overall experience is marred by long wait times and a lack of cleanliness at the terminal. Many feel the service is unreliable for daily commuters.
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Check the schedule daily as routes change and delays are common; don't rely on the terminal for long waits.
✓ What Works Well
✗ Areas to Improve
Drivers need customer service training
Terminal needs better smoking enforcement
Schedules are not dependable