80 Eisenhower Dr, Suite 200, Paramus, New Jersey, 07652
Patients generally praise the medical expertise of the doctors, particularly Dr. Russo and Dr. O'Brien, for their thoroughness and bedside manner. However, the office is plagued by significant administrative issues, with many patients reporting rude, dismissive, and unhelpful front desk staff. Communication via phone and the patient portal is frequently described as a major pain point. While the clinical care is often seen as top-notch, the administrative friction makes for a frustrating experience for many.
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If you have an urgent concern, try to bypass the general line if possible, as the front desk is the primary bottleneck.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front desk needs a total overhaul.
Impossible to get through on the phone.
Clinical care is spot on, but the admin side is a mess.