63 Ernest W Barrett Pkwy NW, Marietta, Georgia, 30066
This agency receives mixed feedback. Many clients feel like family and appreciate the personalized, caring service from the staff. However, there are significant complaints regarding communication gaps, unexpected premium hikes, and difficulties obtaining policy documents. It seems to be a hit-or-miss experience depending on the specific agent assigned.
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Always request written confirmation of any policy changes or discounts to avoid future confusion.
✓ What Works Well
✗ Areas to Improve
They treat you like family, not just a number.
Communication is inconsistent; sometimes they just don't call back.
Great at explaining complex insurance terms.