2009 Mallory Ln, #100, Franklin, Tennessee, 37067
Vanderbilt Surgery Center in Cool Springs receives high marks for its professional surgical care and kind nursing staff. Patients appreciate the efficient, clean facility and the clear communication from doctors. However, there are recurring complaints regarding billing transparency and administrative responsiveness, which some patients find frustrating.
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Always request a detailed, written breakdown of all potential costs before your procedure to avoid billing surprises.
✓ What Works Well
✗ Areas to Improve
The nurses were fantastic and made me feel very comfortable.
Great surgical care, but the billing department is a nightmare.
The facility is top-notch and very well-run.