VCA Sand Lake Animal Hospital
1480 Sand Lake Road, Onalaska, Wisconsin, 54650
VCA Sand Lake Animal Hospital has a very mixed reputation. Many pet owners praise the compassionate care provided by specific veterinarians, especially during difficult end-of-life decisions. However, there is a significant volume of complaints regarding poor customer service, high costs, aggressive upselling, and administrative errors, leading some to feel that the practice prioritizes profit over pet well-being.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your pet's treatment plan and ask for a detailed cost breakdown before any procedure.
✓ What Works Well
- Compassionate end-of-life care
- Some skilled and caring veterinarians
- Modern facility
✗ Areas to Improve
- Aggressive upselling and high costs
- Poor customer service and administrative errors
- Lack of empathy from some staff
- Do you accept new patients?
- How do you handle emergency cases?
Dr. Brooke is a gem.
The billing process is very confusing.
Get a second opinion if you feel pressured.
- Category Health & Medical
- City Onalaska
- State Wisconsin
- Postcode 54650
- Country United States
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