Verizon
10227 Patriot Hwy, Fredericksburg, Virginia, 22407
This Verizon store is a real mixed bag. Some customers have had amazing, helpful experiences with specific staff members who went above and beyond. On the other hand, many people report feeling scammed, ignored, or frustrated by long wait times and poor communication. It seems like a hit-or-miss location where your experience depends entirely on who you get to help you.
We analyze 77 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
Always ask for a printed receipt and check your account online immediately after any in-store changes.
✓ What Works Well
- Some staff are very helpful and knowledgeable
- Good for quick questions when staff is available
- Can save money with the right representative
✗ Areas to Improve
- Reports of 'ghost' lines and hidden fees
- Long wait times and poor customer service
- Inconsistent staff professionalism
- Why is my bill higher than quoted?
- Are the staff members trustworthy?
- How long is the wait?
Great service if you find the right person.
Be very careful about what you sign.
Management seems to struggle with store culture.
- Category Professional Services
- City Fredericksburg
- State Virginia
- Postcode 22407
- Country United States
