Verizon
1715 Trancas St, Suite A, Napa, California, 94558
This Verizon location is a major point of contention for customers. While some report quick and helpful service, a large number of reviews describe a frustrating experience characterized by long waits, pushy sales tactics, and poor communication. Many customers feel the staff is more interested in commissions than solving problems, leading to a lack of trust. It is a hit-or-miss location where your experience depends heavily on which representative you get.
We analyze 80 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
Try to visit during off-peak hours or book an appointment to avoid the long wait times often reported.
✓ What Works Well
- Some staff are very helpful
- Clean and tidy store environment
- Quick service for some simple tasks
✗ Areas to Improve
- Pushy sales tactics
- Long wait times
- Poor communication and follow-through
- Do I need an appointment?
- Why are there extra charges on my bill?
- Can you help with device trade-ins?
Hit or miss service.
Felt like they were just trying to sell me things.
Some reps are great, others are rude.
- Category Retail & Malls
- City Napa
- State California
- Postcode 94558
- Country United States
