Verizon
2161 Mall Rd, Monroe, Michigan, 48162
This store receives overwhelmingly negative feedback. Customers frequently complain about rude, dismissive, and unhelpful staff. Many report long wait times, poor communication, and issues with billing and device upgrades. While a few reviewers mention positive experiences with specific employees, the general consensus is that the store provides poor customer service and should be avoided if possible.
We analyze 72 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
Try to resolve issues through corporate customer service or visit a different location if possible.
✓ What Works Well
- Some individual staff members are helpful
- Clean store environment
✗ Areas to Improve
- Rude and dismissive customer service
- Long wait times
- Billing and upgrade issues
- Why is the service so slow?
- Can I get help with my bill?
- Why was I overcharged?
Worst customer service ever.
Staff doesn't seem to care.
Avoid this store if you can.
- Category Other
- Neighborhood Monroe
- City Monroe
- State Michigan
- Postcode 48162
- Country United States
