Verizon
225 Newburyport Turnpike, Rowley, Massachusetts, 01969
Customers have a very polarized experience at this location. Many rave about specific employees like Adam and Josh, who are described as superheroes for their patience and ability to save customers money. Conversely, others report feeling scammed, ignored, or frustrated by poor technical support and aggressive sales tactics. It seems to be a place where you either get exceptional, personalized service or a complete headache, depending on who you work with.
We analyze 74 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
Ask for Adam or Josh specifically if you want the best chance at a positive experience.
✓ What Works Well
- Exceptional service from specific reps
- Helpful with plan savings
- Knowledgeable staff
✗ Areas to Improve
- Inconsistent technical support
- Reports of hidden fees
- Some staff perceived as rude or unhelpful
- Are you a corporate store?
- Can you help me transfer my photos?
- Why are there extra fees on my bill?
Adam saved the day and fixed my account.
I lost all my photos because they didn't know how to transfer them.
Marcus was patient and kind.
- Category Professional Services
- City Rowley
- State Massachusetts
- Postcode 01969
- Country United States
