Verizon
3500 Amelia Dr, Orchard Park, New York, 14127
This store has a polarizing reputation. Some customers have had excellent experiences with helpful staff like Kyle and Rosie, who go above and beyond to solve complex issues. Conversely, many others report rude, dismissive service, long wait times, and a lack of accountability for errors. The reliance on app-based solutions and the difficulty in reaching a human representative are frequent complaints.
We analyze 78 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
If you have a complex issue, try to visit during off-peak hours or ask for a manager immediately.
✓ What Works Well
- Helpful and knowledgeable staff (when available)
- Fast service for simple tasks
- Clean store environment
✗ Areas to Improve
- Rude and dismissive customer service
- Long wait times
- Difficulty resolving complex account issues
- Why can't I talk to someone at the store?
- How do I fix my billing error?
- Why is the wait time so long?
Great help from Kyle, but the store is hit or miss.
Frustrating experience with account issues.
Staff seems overwhelmed and under-trained.
- Category Other
- Neighborhood Orchard Park
- City Orchard Park
- State New York
- Postcode 14127
- Country United States
