Village Medical at Walgreens - Brays Oaks
12611 S Gessner Rd, Suite A, Houston, Texas, 77071
Village Medical at Brays Oaks is generally praised for its quality care providers, particularly Dr. Nguyen, who is described as kind, smart, and attentive. Patients appreciate the extended hours and the convenience of the location. However, there are significant complaints regarding the administrative side, specifically the difficulty in reaching the office, slow responses to messages, and issues with prescription refills and pre-authorizations.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a prescription refill, request it well in advance, as the process can be slow.
✓ What Works Well
- Quality care providers
- Extended hours
- Convenient location
✗ Areas to Improve
- Difficult to reach office staff
- Slow response to messages
- Prescription refill issues
- Why is it so hard to get a refill?
- How do I talk to a real person?
Dr. Nguyen is a blessing, but the office management is a mess.
Great care, but pulling teeth to get a pre-auth.
Convenient, but communication is lacking.
- Category Health & Medical
- City Houston
- State Texas
- Postcode 77071
- Country United States
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