Village Medical at Walgreens - East Pearland
6122 Broadway St, Suite 100, Pearland, Texas, 77581
This clinic has a mixed reputation. Many patients appreciate the friendly and professional care from the doctors and nurses, finding the environment clean and efficient. However, there are frequent complaints about the call center, difficulty reaching the office directly, and inconsistent communication regarding referrals and prescriptions. It seems like a high-volume practice where the clinical care is often good, but the administrative and communication side can be a major source of frustration.
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Use the patient portal for non-urgent communication to avoid the call center.
✓ What Works Well
- Friendly and professional clinical staff
- Clean and modern facility
- Efficient appointment scheduling
✗ Areas to Improve
- Difficulty reaching the office directly
- Poor communication regarding referrals
- Inconsistent administrative processes
- Why is it so hard to get a call back?
- Why was my referral sent to the wrong specialist?
- How do I get a clear explanation of my treatment plan?
The doctors are great, but the administrative side is a total mess.
I love my doctor, but the call center is frustrating.
Be prepared for long waits and potential communication issues.
- Category Health & Medical
- City Pearland
- State Texas
- Postcode 77581
- Country United States
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