9230 E Main St, Mesa, Arizona, 85207
Patients appreciate the accessibility of Village Medical, noting the convenience of 7-day-a-week availability and same-day appointments. While many find the providers knowledgeable and kind, there is a strong consensus that the corporate switchboard system is a major barrier to quality care. Patients feel frustrated by the inability to contact their local office directly.
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If you need to reach the office, try using the online portal or messaging system instead of the main 800 number.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the phone system is a dealbreaker.
Love the convenience, hate the bureaucracy.
Providers are top-notch, but the admin side is lacking.