5401 Montana Ave, B, El Paso, Texas, 79903
Patients generally appreciate the quality of care provided by the doctors, who are described as attentive and thorough. However, the administrative side, particularly the centralized call center, is a major pain point. Many feel the local office staff is great, but the remote support system creates unnecessary friction. It is a solid spot for medical advice if you can get past the scheduling hurdles.
We analyze 67 public reviews for Village Medical at Walgreens - Timber Wolf using our data models and filter out spam to highlight only authentic feedback.
Try to use the patient portal for non-urgent communication to bypass the call center.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on
Call center is a headache
Great bang for the buck if you get in