Village Medical - Capstone
2745 Dekalb Medical Pkwy, Suite 200, Lithonia, Georgia, 30058
Village Medical - Capstone receives mixed reviews. Many patients praise Dr. Gibson and the medical team for their thoroughness and compassionate care. However, there are significant complaints regarding the administrative side, specifically the difficulty of reaching the office directly, long wait times, and issues with billing and referrals.
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Use the patient portal for communication, as phone lines often route to a call center.
✓ What Works Well
- Dr. Gibson is thorough and caring
- Professional medical team
- Clean and inviting environment
✗ Areas to Improve
- Difficult to reach the office directly
- Long wait times
- Billing and referral issues
- Why can't I talk to someone in the office?
- Are the billing practices transparent?
Great doctor, but the office administration is frustrating.
Excellent care, but be prepared for long waits.
Staff needs to improve communication.
- Category Health & Medical
- City Lithonia
- State Georgia
- Postcode 30058
- Country United States
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