Village Medical - Capstone
465 Winn Way, Suite 100, Decatur, Georgia, 30030
Dr. Bailey is highly regarded for his clinical expertise and bedside manner, with many patients feeling well-cared for. However, the practice suffers from significant administrative issues, including a difficult call center, poor portal communication, and billing frustrations. It is a classic case of great clinical care being undermined by a poor service model.
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If you need a prescription refill, start the process well in advance due to potential communication delays.
✓ What Works Well
- Excellent clinical care
- Thorough and knowledgeable doctor
- Friendly in-person staff
✗ Areas to Improve
- Poor call center and portal communication
- Long wait times
- Billing and prescription refill issues
- Why can't I reach the office directly?
- Is the service model too impersonal?
Great doctor, terrible service model.
Hard to get prescriptions refilled.
Feels like a number, not a patient.
- Category Health & Medical
- City Decatur
- State Georgia
- Postcode 30030
- Country United States
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