Village Medical - Hatfield Arbor
6242 E Arbor Ave, Suite 111-113, Mesa, Arizona, 85206
Patients generally appreciate the medical care provided by the doctors and nurse practitioners, often highlighting their thoroughness and kindness. However, the administrative experience is a major pain point. The centralized call center is frequently criticized for being difficult to navigate, and some patients report issues with front desk staff and communication.
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Try to use the patient portal for non-urgent communication to bypass the call center.
✓ What Works Well
- Knowledgeable and kind providers
- Thorough examinations
- Clean and welcoming office
✗ Areas to Improve
- Difficult call center experience
- Inconsistent front desk service
- Communication delays
- Why can't I talk to the office directly?
- How do I get a referral?
- Is the staff friendly?
Great doctors, terrible phone system
Staff is kind, but the process is frustrating
I feel well-cared for by the providers
- Category Health & Medical
- City Mesa
- State Arizona
- Postcode 85206
- Country United States
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