220 N Stapley Dr, Ste B, Mesa, Arizona, 85203
Patients generally love the clinical care provided by Dr. Wright and Dr. Wood, often citing them as compassionate and thorough. However, the administrative side is a major pain point, with many complaints about the outsourced call center and billing errors. Wait times can be long, and some patients feel the office staff is dismissive. It is a mixed bag where the medical talent is spot on, but the front-end operations need a serious overhaul.
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Request to speak directly with the local office staff if you have billing issues, as the call center often lacks the authority to resolve them.
✓ What Works Well
✗ Areas to Improve
The doctors are great but the admin is a mess
Billing is a nightmare
Great care if you can get past the front desk