Village Medical - Heritage
720 W 34th St, Suite 100, Austin, Texas, 78705
Village Medical - Heritage receives mixed reviews. While many patients appreciate the care provided by Dr. Alkourbah and her team, there are significant complaints regarding the administrative side, including difficulty reaching the office, poor communication, and billing issues. It appears to be a clinic where the clinical care is generally good, but the administrative experience is a major pain point for many.
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Use the patient portal for all communication and keep a log of every call made to the office.
✓ What Works Well
- Attentive and caring doctors
- Professional and friendly staff
- Clean and modern facility
✗ Areas to Improve
- Poor administrative communication
- Difficulty reaching the office
- Billing transparency issues
- How do I reach the office directly?
- Why was I billed for this?
The doctors are great, but the office staff is hard to reach.
I love the care, but the billing is a nightmare.
Great clinical care, but administrative side is failing.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78705
- Country United States
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