620 N Pontiac Trail, Walled Lake, Michigan, 48390
Patients generally appreciate the doctors at Village Medical, specifically Dr. Salim and Dr. Hollander, for their thoroughness and bedside manner. However, the office staff and communication processes are major sources of frustration. Many patients report difficulty getting test results, long hold times, and issues with prescription refills. It's a classic case of great clinical care hampered by poor office management.
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If you are waiting on test results, don't wait for them to call you; call the office directly and ask for the nurse line.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk is a total mess.
I love my doctor, but I hate the communication issues.
Great care, but the admin side needs a major overhaul.