Health & Medical · Primary Care

Village Medical - South Mesa Hills

550 S Mesa Hills Dr, C-3, El Paso, Texas, 79912

Google Maps Updated: 13 May 2026
Authenticity Score: 80/100
About

This clinic has a very mixed reputation. Dr. Luis Guerra and Dr. Ana Guerra are highly praised for their compassion and thoroughness. However, many patients report significant issues with long wait times, poor communication from the front desk, and difficulty getting follow-up calls. The administrative side of the practice is frequently cited as a major pain point.

Our Review Process
20
Most Relevant
13
Newest
20
Highest
16
Lowest

We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

If you have an urgent issue, try to speak directly with a medical assistant rather than the front desk.

High provider trust
High administrative friction
Pros & Cons

✓ What Works Well

  • Compassionate and thorough doctors
  • Professional medical assistants
  • Clean and modern facility

✗ Areas to Improve

  • Extremely long wait times
  • Poor administrative communication
  • Difficulty scheduling appointments
Frequently Asked Questions
  • Why is the wait time so long?
  • How can I get a call back from the office?
User Feedback

Great doctors, but the office staff is a headache

Felt unheard and dismissed by admin

Excellent care, but be prepared to wait

Location Details
Street: 550 S Mesa Hills Dr, C-3
Neighborhood: Mesa Hills
City: El Paso
State: Texas
Postcode: 79912
Country: United States
Location
550 S Mesa Hills Dr C-3, El Paso, TX 79912
Quick Info
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