Village Medical - Thunderbird
5620 W Thunderbird Rd, F 1, Glendale, Arizona, 85306
Patients generally appreciate the medical staff, often highlighting their thoroughness and kindness. However, the administrative side, particularly the call center and billing, is a frequent source of frustration. It is a clinic where the medical care is solid, but the support system can be a major pain point.
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Try to handle administrative tasks in person if possible, as the call center can be a bottleneck.
✓ What Works Well
- Thorough and kind providers
- Convenient location
- Easy to get appointments
✗ Areas to Improve
- Call center is difficult to deal with
- Billing issues
- Inconsistent admin support
- How do I reach my local clinic?
- Why is billing so confusing?
Great doctors, but the admin is a mess
Very professional and caring
Convenient and efficient
- Category Health & Medical
- City Glendale
- State Arizona
- Postcode 85306
- Country United States
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