9401 US-29, Suite 400, Fairfax, Virginia, 22031
Patients are deeply frustrated by the clinic's billing practices and administrative hurdles. While some doctors receive high praise for their bedside manner and thoroughness, many others are described as dismissive and rushed. Long wait times and difficulty reaching staff by phone are recurring complaints. Overall, the experience feels like an assembly line, leaving many feeling like just a number.
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Always clarify if a follow-up call or virtual check-in will incur a separate co-pay before agreeing to it.
✓ What Works Well
✗ Areas to Improve
Billing department lacks transparency
Staff can be rude and unhelpful
Quality of care varies wildly by provider