Virtue Medical Group - Santa Ana
714 S Harbor Blvd, Suite A, Santa Ana, California, 92704
Virtue Medical Group in Santa Ana is a mixed bag. Many patients appreciate the convenience, modern facilities, and the care provided by specific doctors like Dr. Tran and Lucy. However, there are frequent complaints about administrative issues, including long wait times, poor phone communication, and inconsistent staff professionalism. While the clinical care is often praised, the administrative experience can be a significant hurdle.
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If you have an urgent issue, try to visit in person or use the patient portal, as phone communication can be unreliable.
✓ What Works Well
- Convenient and modern facility
- Some doctors are very attentive and caring
- In-house testing is a major plus
✗ Areas to Improve
- Long wait times for appointments
- Poor phone communication and responsiveness
- Inconsistent staff professionalism
- How do I get a call back from the office?
- Are they accepting new patients?
Dr. Tran is great, but the office staff is a nightmare.
I love the convenience of in-house testing.
The administrative mismanagement is very frustrating.
- Category Health & Medical
- City Santa Ana
- State California
- Postcode 92704
- Country United States
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