Vision Care Associates
2741 Prairie Crossing Dr, Springfield, Illinois, 62711
Patients generally appreciate the thorough and professional care provided by the doctors. However, there are frequent complaints about the sales-oriented approach in the optical department, long wait times, and the recent shift to a centralized call center for scheduling, which many find inefficient.
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Be prepared for the optical department to suggest expensive frames; don't feel pressured to buy on the spot.
✓ What Works Well
- Thorough and professional eye exams
- Friendly and knowledgeable doctors
- Clean and modern facility
✗ Areas to Improve
- Sales-oriented optical department
- Long wait times
- Inefficient call center scheduling
- Why is the optical department so pushy?
- Is the call center efficient?
Great doctors, but the sales pressure is annoying.
Wait times can be excessive.
The call center is a step backward.
- Category Health & Medical
- City Springfield
- State Illinois
- Postcode 62711
- Country United States
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