Vision Care Associates
121 N Grand Ave W, Springfield, Illinois, 62702
Vision Care Associates is generally praised for its thorough, professional eye care and friendly staff. Many patients appreciate the doctors' expertise and the helpfulness of the optical staff. However, there are recurring complaints about administrative issues, including billing errors, difficulty reaching the office, and recent changes to insurance network status that have frustrated long-time patients.
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The clinical care is excellent, but be prepared to handle your own billing and scheduling follow-ups, as the office staff can be unresponsive.
✓ What Works Well
- Thorough eye exams
- Professional doctors
- Friendly optical staff
✗ Areas to Improve
- Billing errors
- Difficulty reaching the office
- Insurance network changes
- Why was I overcharged?
- Why is it so hard to reach someone?
Doctors are great, but the office is a headache.
Billing is a disaster.
Great care, but the front desk needs training.
- Category Health & Medical
- City Springfield
- State Illinois
- Postcode 62702
- Country United States
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