Vision Institute
320 Fontanero St, Suite 201, Colorado Springs, Colorado, 80907
The Vision Institute is highly regarded for its skilled ophthalmologists, particularly Dr. Anderson and Dr. Simmons. Patients frequently praise the quality of care and surgical outcomes. However, the clinic is plagued by significant administrative issues, including long wait times, poor communication, and unprofessional front-desk staff, which often overshadow the medical care.
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Expect long wait times and plan your schedule accordingly; the medical care is often worth the wait.
✓ What Works Well
- Skilled ophthalmologists
- Excellent surgical outcomes
- Thorough exams
✗ Areas to Improve
- Long wait times
- Poor administrative communication
- Unprofessional front-desk staff
- Why is the wait so long?
- How do I get my records?
The doctors are great, but the office staff is a nightmare.
I felt like a number, not a patient.
The front desk staff needs a serious customer service overhaul.
- Category Health & Medical
- City Colorado Springs
- State Colorado
- Postcode 80907
- Country United States
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