Visionworks Doctors of Optometry
2012 Crossings Blvd, B, Spring Hill, Tennessee, 37174
Patients generally praise the clinical staff and doctors for being thorough and kind. However, the office struggles with communication, specifically regarding order notifications and billing transparency. Some users felt ignored or misled about costs, while others had a spot on experience with same-day appointments. It is a mixed bag where the medical care is solid but the admin side needs work.
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Always ask for a full itemized breakdown of lens costs before finalizing your order to avoid surprise charges.
✓ What Works Well
- Thorough eye exams
- Friendly and knowledgeable doctors
- Same-day appointment availability
✗ Areas to Improve
- Poor communication on order status
- Lack of billing transparency
- Unresponsive management
- Why was I not notified that my contacts arrived?
- Are there hidden costs for lens coatings?
Great clinical care but admin is a mess
Staff can be dismissive regarding billing questions
Scheduling is efficient but follow-up is lacking
- Category Health & Medical
- City Spring Hill
- State Tennessee
- Postcode 37174
- Country United States
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