Visionworks Doctors of Optometry
11781 Commercial Dr, Fishers, Indiana, 46038
Patients generally love the doctors here, especially Dr. Chang, who is described as thorough and kind. However, the front desk and administrative side is a total mess. People are constantly complaining about lost orders, rude receptionists, and poor communication regarding appointments. It is a classic case of great clinical care ruined by bad office management.
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Call to confirm your online appointment, as the system doesn't always sync correctly.
✓ What Works Well
- Highly knowledgeable and kind optometrists
- Efficient eye exams
- Good bedside manner from doctors
✗ Areas to Improve
- Extremely poor administrative follow-up
- Rude and dismissive front desk staff
- Frequent issues with order fulfillment
- Why haven't my contacts arrived after months?
- Do I really need to confirm my appointment if I booked online?
Doctors are top-notch
Front desk needs a serious attitude check
Don't expect a call when your glasses are ready
- Category Health & Medical
- City Fishers
- State Indiana
- Postcode 46038
- Country United States
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