Visionworks Oxford Valley Mall
2300 Lincoln Hwy, Langhorne, Pennsylvania, 19047
This location is a mixed bag. Many patients have great experiences with the doctors, who are described as thorough and informative. However, the front desk and management staff receive frequent complaints about being rude, unprofessional, and disorganized. Scheduling issues and long wait times are common frustrations.
We analyze 77 public reviews for Visionworks Oxford Valley Mall using our data models and filter out spam to highlight only authentic feedback.
If you have a specific issue, focus on the doctor's expertise and try to ignore the front desk friction; it's a common complaint here.
✓ What Works Well
- Doctors are knowledgeable and thorough
- Convenient location in the mall
- Some staff members are very helpful
✗ Areas to Improve
- Rude and unprofessional management/front desk
- Scheduling errors and long wait times
- Inconsistent customer service
- Why is it so hard to get an appointment?
- Are the staff members trained in customer service?
- Why was I charged for a contact fitting without explanation?
Great doctor, but the front desk staff is a nightmare.
They double-booked me and then blamed me for it.
The service is hit or miss depending on who you talk to.
- Category Health & Medical
- Neighborhood Oxford Valley Mall
- City Langhorne
- State Pennsylvania
- Postcode 19047
- Country United States
