Visionworks
640 Apache Mall, Rochester, Minnesota, 55902
Visionworks at Apache Mall is a very hit-or-miss experience. While some customers praise the friendly and helpful staff, many others report significant issues with long wait times, poor communication, and incorrect prescriptions. The use of telemedicine for exams is a point of contention for many, and the administrative side of the business—especially billing and scheduling—is frequently criticized. It is a convenient location, but service quality is inconsistent.
We analyze 74 public reviews for Visionworks using our data models and filter out spam to highlight only authentic feedback.
If you have a complex prescription, you may want to seek an in-person doctor rather than relying on the telemedicine option.
✓ What Works Well
- Convenient mall location
- Some very helpful and friendly staff
- Good selection of frames
✗ Areas to Improve
- Poor administrative and billing communication
- Inconsistent prescription accuracy
- Long wait times for glasses and contacts
- Why is my prescription wrong?
- How long will my glasses take?
- Can I see an in-person doctor?
The staff was rude and dismissive.
I had to wait weeks for my glasses.
Great service from the tech, but the manager was condescending.
- Category Retail & Malls
- Neighborhood Rochester
- City Rochester
- State Minnesota
- Postcode 55902
- Country United States
