Voyage Healthcare - Maple Grove
9825 Hospital Dr, Maple Grove, Minnesota, 55369
Voyage Healthcare in Maple Grove has a mixed reputation. While many patients are very happy with their specific doctors and the quality of care, there are significant complaints about administrative issues, including long hold times, scheduling errors, and perceived lack of empathy from some staff. It seems to be a clinic where the quality of care is high, but the administrative experience can be frustrating.
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If you have trouble reaching the office by phone, try using the patient portal for non-urgent requests.
✓ What Works Well
- Attentive and thorough doctors
- Friendly and professional clinical staff
- Good quality of care
✗ Areas to Improve
- Very long hold times on the phone
- Scheduling and administrative difficulties
- Occasional lack of empathy from some staff
- Why is it so hard to reach someone by phone?
- Are the administrative staff always this rude?
Great doctors, but the administrative side is a mess.
I've been coming here for years, but the service is slipping.
The care is excellent if you can get past the phone lines.
- Category Health & Medical
- City Maple Grove
- State Minnesota
- Postcode 55369
- Country United States
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