1800 Republic Rd, Suite 102, Virginia Beach, Virginia, 23454
The Wagner Kapoor Institute is highly regarded for its surgical expertise and compassionate care, particularly for retina issues. Patients feel well-informed and comfortable with their treatment plans. However, there are recurring complaints about long wait times, administrative disorganization, and occasional rudeness from front-desk staff. Despite these operational challenges, the clinical quality remains a strong draw for patients.
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Bring a book or entertainment, as wait times can be significant even with an appointment.
✓ What Works Well
✗ Areas to Improve
Dr. Kapoor saved my eyesight.
The office is very busy and overbooked.
Doctors are great, but the front desk needs improvement.