Wake Spine & Pain Specialists: Garner
510 Timber Drive East, Suite 105, Garner, North Carolina, 27529
Patients are deeply frustrated by the lack of communication and difficulty reaching the office. While the medical providers receive praise for their knowledge and bedside manner, the administrative side is a total mess. Many feel ignored, citing long wait times for callbacks and issues with insurance authorizations. It is a classic case of great doctors being let down by a broken front-office system.
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Use the patient portal for communication instead of calling, as phone lines are notoriously unreliable.
✓ What Works Well
- Knowledgeable providers
- Compassionate care from doctors
- Effective treatment plans
✗ Areas to Improve
- Impossible to reach by phone
- Poor administrative follow-up
- Billing and insurance confusion
- Do they offer same-day injections?
- How do I get a call back from the office?
The doctors are spot on, but the office staff is a nightmare.
I felt like a person, not just a number.
Save your sanity and go elsewhere if you need urgent help.
- Category Health & Medical
- City Garner
- State North Carolina
- Postcode 27529
- Country United States
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