41 Feli Way, Crawfordville, Florida, 32327
Patients generally love Dr. Keen for his bedside manner and willingness to listen, often calling him a friend. However, the office staff and administrative processes are a major pain point. Many report long wait times, difficulty getting through on the phone, and issues with prescription refills. While the clinical care is top-notch, the front-office experience is a real mixed bag.
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Skip the phone calls and go in person to schedule or follow up; the staff is much more responsive face-to-face.
✓ What Works Well
✗ Areas to Improve
Great doctor, but the front office needs a serious overhaul.
Worth the wait for the care, but the scheduling is a nightmare.
Feels like family once you get in, but getting in is the hard part.