Health & Medical · Pharmacy
Walgreens
5201 Buffalo Gap Rd, Abilene, Texas, 79606
Google Maps
Updated: 20 May 2026
Authenticity Score: 72/100
About
Customers often find this location understaffed, leading to long lines and frustration. While some staff members are praised for being kind and efficient, many reviews highlight poor communication and rude behavior from the pharmacy team. The photo department, however, receives consistent praise for being helpful and quick.
Our Review Process
20
Most Relevant
15
Newest
18
Highest rating
20
Lowest rating
We analyze 73 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
55/100
Admin Efficiency
30/100
Pro Tip
The photo department is generally faster and friendlier than the pharmacy; use the app for easy photo orders.
Staffing: Low
Service: Inconsistent
Pros & Cons
✓ What Works Well
- Helpful photo department
- Good facial care products
- Some friendly staff members
✗ Areas to Improve
- Chronic understaffing
- Long pharmacy wait times
- Rude customer service
Frequently Asked Questions
- Why is the pharmacy line so long?
- Are appointments honored?
- Is the photo department open?
User Feedback
Pharmacy is a nightmare
Photo staff is spot on
Needs more staff to handle the crowd
Quick Info
- Category Health & Medical
- Neighborhood Abilene
- City Abilene
- State Texas
- Postcode 79606
- Country United States
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