Health & Medical · Pharmacy

Walgreens

5201 Buffalo Gap Rd, Abilene, Texas, 79606

Google Maps Updated: 20 May 2026
Authenticity Score: 72/100
About

Customers often find this location understaffed, leading to long lines and frustration. While some staff members are praised for being kind and efficient, many reviews highlight poor communication and rude behavior from the pharmacy team. The photo department, however, receives consistent praise for being helpful and quick.

Our Review Process
20
Most Relevant
15
Newest
18
Highest rating
20
Lowest rating

We analyze 73 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 55/100
Admin Efficiency 30/100
Pro Tip

The photo department is generally faster and friendlier than the pharmacy; use the app for easy photo orders.

Staffing: Low
Service: Inconsistent
Pros & Cons

✓ What Works Well

  • Helpful photo department
  • Good facial care products
  • Some friendly staff members

✗ Areas to Improve

  • Chronic understaffing
  • Long pharmacy wait times
  • Rude customer service
Frequently Asked Questions
  • Why is the pharmacy line so long?
  • Are appointments honored?
  • Is the photo department open?
User Feedback

Pharmacy is a nightmare

Photo staff is spot on

Needs more staff to handle the crowd