Walgreens
287 Christiana Rd, New Castle, Delaware, 19720
Customers are frustrated by long wait times and poor communication. Many report feeling ignored by staff who seem overwhelmed or indifferent. While a few employees receive praise for being helpful, the overall consensus is that the pharmacy is understaffed and disorganized. People are actively switching to other pharmacies due to these recurring issues. It is a tough spot for those needing reliable medication access.
We analyze 71 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.
Avoid calling during peak hours; visiting in person is often the only way to get a straight answer.
✓ What Works Well
- Convenient location
- Some individual staff members are helpful
- Free parking
✗ Areas to Improve
- Extremely long hold times
- Understaffed pharmacy
- Unprofessional staff attitude
- Why is the pharmacy always so slow?
- Can I get my prescription filled today?
- Why is no one answering the phone?
Staff needs better training
Wait times are unacceptable
Communication is lacking
- Category Health & Medical
- Neighborhood Community Plaza
- City New Castle
- State Delaware
- Postcode 19720
- Country United States
