Walgreens
5020 W Main St, Kalamazoo, Michigan, 49009
This Walgreens is struggling with severe staffing issues and poor communication. While a few pharmacists have been life-savers, the general consensus is that the pharmacy team is often rude, dismissive, and unhelpful. Customers are tired of long lines, closed drive-thrus, and the lack of empathy when dealing with medical needs. It is definitely a spot where you might get great care from one person and a headache from the next.
We analyze 75 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.
Check your prescription bag before leaving the window; errors are common here.
✓ What Works Well
- Some highly empathetic staff
- 24/7 store hours
- Good selection of health aids
✗ Areas to Improve
- Consistently understaffed
- Rude and dismissive pharmacy team
- Frequent errors with prescriptions
- Why is the drive-thru always closed?
- How can I get a human on the phone?
- Why are the wait times so long?
The pharmacy needs better management.
Some staff are absolute angels, others should not be in customer service.
The lack of communication with insurance is a major pain.
- Category Health & Medical
- Neighborhood Kalamazoo
- City Kalamazoo
- State Michigan
- Postcode 49009
- Country United States
